Client project while at Fjord to address lost market share and declining sales. Work included competitive analysis, field research, customer journey, co-designing workshop, concept refinement.
Project while at Fjord to redesign an ecommerce site for tablet.
The Connected Hotel
Design study using guerilla research, concept development, and physical prototyping.
Service Design Jam
Lead organizer for 2016 Service Design Jam in New York City. Recruited and managed 16 volulnteers to produce a weekend-long workshop on service design methods. Event is part of the Global Service Design Jam founded by the Service Design Network.
Client project for Fortune 200 retail company. Work included current sales systems analysis, on-site ethnography, in depth interviews, customer journey maps, service design blueprint, and development roadmap.